Frequently Asked Questions
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No need to be home! As long as we can access your yard, we’ll take care of everything. For your peace of mind, we’ll send a text when we’re headed your way so you’ll always know when to expect us.
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We’ll scoop any part of your property where there’s dog waste. Front, back, and side yards, flower beds, dog runs, and more.
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At Tidy Pups, your safety (and your dog’s) is our top priority. We sanitize our tools and shoes between every visit using a kennel-grade disinfectant to prevent the spread of germs. We also snap a photo of your closed gate after each cleanup, so you can rest easy knowing your pets are secure. And for added peace of mind, every team member is background-checked.
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Tidy Pups loves dogs! Unfortunately due to our insurance we aren't able to work with your dog in the yard. This helps us keep costs lower to pass the savings on to our customers.
If your dog is in the yard we will make attempts to contact you by knocking on the door, calling, and texting you. If we are unable to clean due to your dog in the yard, you will still be charged for the visit. Your technician will pull double duty the following week.
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No contracts, no hassle! You can start, pause, or cancel your service anytime by sending us a text/email or giving us a call so we can get your service plan changed/canceled.
Phone: 979.589.7667
Email: info@tidypups.com
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With your card on file, we will send your invoice and complete payment on the 1st of each month unless otherwise specified. This way your service keeps running smoothly without you needing to think about it.
If you start mid-month, that's no problem. We will charge the prorated rate for the remaining cleanups for the month when your second visit is complete. Then, we will start you on the 1st of the month billing cycle on the next new month.
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Dog waste is considered hazardous and proper disposal really matters for your yard and the environment.
We double-bag the waste and place it in your trash can. If the can isn’t accessible, we’ll leave it neatly bagged by the side of your house.